Insurers Assistance Contacts

Whenever a client experiences a loss or personal injury, MEDAL provides both technical and administrative support. We guide you through the required documentation and liaise directly with the insurer or any other relevant parties until the claim is fully resolved.

If you are dealing with a complex case or simply require additional assistance, you can contact our dedicated Claims Department via email, telephone, or through the Client Portal – whichever is most convenient for you.

Insurers' Assistance Contacts, in the event of an Accident, Incident or Claim

Covered by your Car, Health or Travel insurance - Household Claims - Businesses and Condominiums

Zurich Portugal Assistance

Assistance in the event of an accident or breakdown
Assistance when travelling abroad
Home and personal assistance in case of accident
Request for a technician to come to your home
Request for a nurse/doctor at home
Request for an ambulance
Lock replacement

Liberty Portugal Assistance

General
(available 24/7)
(available 24/7)
Motor assistance
(available 24/7)
Home and Business Assistance
(available 24/7)
(available 24/7)
Legal Assistance
(available 24/7)
(available 24/7)

Fidelidade Portugal Assistance

Fidelidade AUTO – Claims and Assistance
In Portugal:
Abroad:
Fidelidade CASA MAIS – Claims and Assistance
(Mon–Fri, 09:00–20:00)
Fidelidade Corporate

Allianz Portugal Assistance

Travel assistance
In Portugal:
(available 24/7)
Abroad:
(available 24/7)
Allianz Health Line
(available 24/7)
Allianz Home Line
Allianz Customer Service
(Mon–Fri, 08:30–19:00)

Victoria Portugal Assistance

General – Customer Service
(Mon–Fri, 08:30–19:00)
Motor assistance
(24/7, daily)
Health assistance
(24/7, daily)
Multi-risk assistance
(24/7, daily)
Personal accident and travel assistance
(Mon–Fri, 08:30–19:00)
“Patas & Companhia” (Pets) assistance
(24/7, daily)

ARAG Portugal Assistance

Claims
(Mon–Fri, 09:00–13:00 and 14:00–17:00)

AIG Portugal Assistance

Travel insurance claims – Travel Guard
Personal accident claims
Liability claims

Hiscox Portugal Assistance

Claims
(Cost of a call to the national landline network)

Innovarisk (Liberty Specialty Markets)

Claims and general contact

MGEN Portugal Assistance

Policyholders’ Helpline
(Mon–Fri, 09:00–17:00
Cost of a call to the national landline network)

Multicare Portugal Assistance

General
(Mon–Fri, 09:00–20:00
Cost of a call to the national landline network)

Cigna Health Portugal Assistance

MEDAL

a name you can trust!

Founded in 1996, and with extensive experience in the most diverse areas of business and economic activities in the region, our commitment is to offer our clients – Individuals or Legal Entities – the best solutions on the market for the most varied risks with personalized and excellent service.

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If you’re already a MEDAL Insurance customer, please access your Client Area and consult your broker’s contact information for personalised support.

You can now find us even closer...

New Office

in Lagos (Algarve)!

Nearly 30 years of trust, experience, and personal service now also in Lagos. Come and visit us!