Mónica’s profile:
Position: Health Claims Dept.
Email: m.arsenio@medal.pt
Location: Portimão (office finder)
Phone: (+351) 282 430 800
When did you join MEDAL’s Team?
I joined MEDAL’s Health Department team in mid-2022.
Describe MEDAL in one word.
“Welcoming”.
What do you enjoy most about your work?
Since joining MEDAL, I have had the opportunity to grow in a welcoming environment that values both professional development and personal well-being. For me, MEDAL is a company that balances professional challenges with a humane and positive atmosphere.
How do you usually spend your free time?
In my spare time, I enjoy exercising, spending time with my family, and travelling.
What do you consider to be your main professional quality?
I would highlight empathy as my main quality.
What motivates you daily when interacting with our Clients?
Helping our customers navigate healthcare processes safely and confidently, offering them support at times that are often sensitive.
What advice would you give to someone starting out in the insurance sector?
For those who are starting out in the insurance industry, I recommend continuous learning and always putting the customer first, as this is how you build trust.